Shipping policy

Shipping Policy

Last Updated: August 18, 2026

Thank you for shopping with Pandemonium Gear. We aim to provide a smooth and reliable ordering experience. Please review the information below regarding order processing, shipping, tracking, and delivery.

Order Processing

Our products are made to order and fulfilled through trusted production partners. Because each item is produced after an order is placed, please allow approximately 2–7 business days for your order to be processed and prepared for shipment.

Processing times may be longer during holidays, promotional periods, or periods of high order volume.

Shipping & Delivery

Once your order has been processed and shipped, estimated delivery within the United States is typically 4-8 business days.

Please note that processing time and shipping time are separate. Estimated delivery times are not guaranteed and may vary depending on your location, the shipping carrier, weather conditions, holidays, and other circumstances outside of our control.

Shipping Costs

Shipping charges, when applicable, are calculated and displayed at checkout before you complete your purchase.

Any available free shipping promotions will be clearly displayed on our website or during checkout.

Order Tracking

Once your order has shipped, you will receive a shipping confirmation email containing tracking information when tracking is available.

Please allow up to 48 hours for tracking information to update after receiving your shipping confirmation.

Incorrect Shipping Addresses

Customers are responsible for providing a complete and accurate shipping address at checkout.

If you notice an error in your shipping information, please contact us as soon as possible. We cannot guarantee that an address can be changed once an order has entered production or has been shipped.

Pandemonium Gear is not responsible for orders delivered to an incorrect address provided by the customer.

Lost, Delayed, or Damaged Packages

Shipping carriers may occasionally experience delays that are outside of our control.

If your tracking information indicates that your package has been delivered but you have not received it, please first check around the delivery location, with household members or neighbors, and contact the shipping carrier.

If your order arrives damaged or you believe your package has been lost in transit, please contact us with your order number and relevant details so we can review the situation and assist you.

Multiple Shipments

Some orders containing multiple products may be fulfilled separately. As a result, items from the same order may arrive in more than one package and at different times.

When available, tracking information will be provided for each shipment.

International Shipping

International shipping availability and applicable shipping charges will be displayed during checkout.

International customers may be responsible for customs duties, import taxes, or other fees imposed by their country. These charges are not included in the product price or shipping cost unless otherwise stated at checkout.